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No business likes to turn down a paying customer. But for law firms, firing bad clients isn’t just important, it’s essential.

If you’re not deliberately and consistently moving bad clients into the exit lounge you’re not just making your working life less enjoyable, you’re also affecting your business’s ability to grow.

Why firing clients is healthy

My view is that generally no more than 20 per cent of your clients should be clients you’d prefer not to work with.

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