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client care

How (and why) to fire a difficult client

No business likes to turn down a paying customer. But for law firms, firing bad clients isn’t just important, it’s essential.

team of solicitors sitting at a table reviewing documents

Why you should say ‘no’ to your clients

Sometimes pushing back is in the client’s best interest.

Lost in translation

When it comes to communication, there is one thing lawyers don’t want to hear: they’re not very good at it. CLAIRE CHAFFEY examines why now…

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