How (and why) to fire a difficult client
No business likes to turn down a paying customer. But for law firms, firing bad clients isn’t just important, it’s essential.No business likes to turn…
client care
Why you should say ‘no’ to your clients
Sometimes pushing back is in the client’s best interest.Sometimes pushing back is in the client’s best interest.Imagine a client conference. Your client tells you their…
Lost in translation
When it comes to communication, there is one thing lawyers don’t want to hear: they’re not very good at it. CLAIRE CHAFFEY examines why now…