- The ATO is working on improving its internal systems in recognition of the important role legal practitioners play in assisting taxpayers in their dealings with the ATO.
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Dealing with the Australian Taxation Office (ATO) can be an enormous source of frustration. For instance dealing with an audit officer who is taking a bullish approach, or a call centre operator who does not understand the complex legal issues or facts involved.
The ATO is increasingly recognising the important role legal tax practitioners play in acting as an intermediary between the taxpayer and the ATO. They are therefore trying to improve their internal systems to decrease the frustration and make dealing with the ATO a more positive experience for legal practitioners.
Although there is still some way to go, progress has been made. Some of the ATO initiatives are discussed below.