By Linden Barnes -
Q: I have noticed that the same standards do not seem to apply to an email as they once did to formal letters. How can I elevate the tone of emails I send without sounding too stuffy or like I have spent all day drafting them?
A: Just what is the right level of formality in correspondence these days? How can we strike the right balance between stuffiness and chirpiness as well as appearing cordial without spending the whole day on it?
