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If you want to communicate better and avoid an office e-war, follow these tips before you send any email.

In a 2015 study, Adobe Systems found that the average worker spends 6.3 hours each day sifting through and responding to emails. That’s more than 30 hours per week which adds up to 63 full days each year.

You’d think all this practice would make us all experts in the art of email communication, yet many professionals are still getting it wrong. The accidental “reply all” on a private email surely happens more often than HR departments would like to deal with. And how many times have you received an email that is irrelevant, inappropriate or aggressive?

Unfortunately, you can’t “unsend” a poorly composed email, unless your company uses Gmail and you catch your error within 10 seconds of making it. Otherwise, once the email has landed in the recipient’s inbox there is no way to prevent the damage, unless you go to their computer and delete it.

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