Does emotional intelligence differentiate the star performers from average performers?
During the course of my career in management consulting and adult education, there have been two defining moments for me.
The first came when I read the article What makes a leader? by Daniel Goleman circa 1995. In it, he examined what differentiates a star performer from an average performer.
The second moment occurred when I was attending a conference around 10 years later. The speaker made the statement “Leaders must impact the thoughts, feelings and performance of their people.”
For me, the second moment answered the question asked by the first!